System and configuration

·Brand: ZWEIS

·Model: mirage S55 ''

·Time to market: May 2022

·Operating system: Android 7.1 or above

·CPU model: rk3568 or rk3399

·CPU frequency: above 1.8GHz

Appearance

·Structural design: Integrated

·Frame material: aluminum alloy

·Rear cover material: Aluminum

·Appearance color: gray, gold, purple, pink

Screen

·Screen size: 55 inches

·Resolution: HD 2K (1920) × (1080 pixels)

·Display size: 1209.6mm x 680.4mm

·Screen type: LCD

·Visual angle: 178 °

·Screen aspect ratio: 16:9

·Backlight mode: straight down

·Brightness: 2500 CD / M ² （max）

Storage

·Running memory (RAM): 4 GB

Note: the available memory capacity is less than this value, because the system software occupies space. Refer to the "memory division" FAQ for the actual usage value.

·Body memory (ROM): 32 GB

Note: the available memory capacity is less than this value, because the system software occupies space. Refer to the "memory division" FAQ for the actual usage value.

Entertainment

·Video decoding: h.265/h.264/mpeg4, etc

·Video file format: AVI / MP4 / mov / MKV, etc

·Audio decoding: MP3 / AAC / AC3 / Dolby / DTS, etc

·Audio file format: MP3 / MP4 / 3gp, etc

·Picture format: PNG / JPG / BMP, etc

Wireless configuration

·WLAN：2.4GHz

·Ethernet: support

·Bluetooth: Bluetooth 4.2

·Remote control protocol: Low Power Bluetooth

Video call

·Video call: support

Interface

·Input interface: HDMI 2.1 x 1; RJ45 x 1； MIC input x 1

·Output interface: headphone interface * 1

·Data interface: USB 3.0 x 2

Power

·Power input: AC100-240V, 50 / 60Hz, 400W Max

·IP rating: IP66

·Body size: 1275mm (length) * 746mm (width) * 90mm (thickness);

Remarks: due to the influence of product configuration and manufacturing process, the actual body size may be different. Please take the real object as the standard.

Other

·Independent sound: Yes

·Input mode: aux; BT

·Number of speakers: subwoofer 2 x 40W, bass radiator x 4, tweeter 2 x 10W

Warranty policy

The after-sales policy of ZWEIS brand products strictly implements the national Three Guarantees law, abides by the industry standards, fully respects the rights and interests of consumers, provides consumers with all-round service guarantee and solemn commitment, and Huawei undertakes to repair, replace or return the goods that are guaranteed to be repaired, replaced or returned by the state or agreed with consumers, ZWEIS brand authorized service providers shall carry out after-sales service according to this policy.

1. Installation policy

1. installation policy: ZWEIS brand provides paid on-site installation service, installation service is installed by appointment, consumers can make appointment service through hotline, WeChat official account, official website, service APP, etc.

2. Charging standard for door-to-door installation and relocation (unit: yuan):

explain:

1. The above seat frame installation fee only refers to the installation labor fee when the commodity is equipped with a standard seat frame. All installation services include free commissioning services, including product function demonstration, signal connection, guidance and use, etc;

2. The wall construction needs to be evaluated for the installation of hanger, and the Engineer shall confirm whether the construction conditions are met. Consumers can call the ZWEIS brand customer service hotline (400-8300-987) for installation, and the authorized Engineer shall make an appointment for the installation time and provide door-to-door service.

3. If the user selects the hanger not provided by Huawei, he / she shall sign a safety responsibility agreement with the user after charging according to the charging standard. Huawei will not bear any legal liability for accidents caused by using non Huawei original hanger or self installation.

4. For the simultaneous installation of peripheral products (speakers, routers, etc.) at the same time, only the installation fee of smart screen products will be charged, and other products will not be charged again.

5. Relocation includes: seat installation, seat installation, seat installation, hanging installation (hanger needs to be purchased separately), hanging installation, seat installation, hanging installation, moving and hanging installation. If the relocation installation address is inconsistent with the user's original installation address and needs to be transported, the cost shall be handled by the user through consultation with the service engineer.

2. Warranty repair policy

1. Online purchase: it is implemented in strict accordance with the national Three Guarantees law, and the validity period of the three guarantees is calculated from the next day of receipt. It supports the policy of "return goods without reason for seven days, replace performance faults for 30 days, repair the whole machine for one year, and repair the main parts for three years"; The delivery receipt and purchase invoice shall be taken as valid vouchers and shall be kept properly. If the above vouchers are lost, the production date of the whole machine will be postponed by 90 days as the start date of guaranteed repair.

2. Purchase in physical stores: the validity period of three guarantees is calculated from the next day of purchase. It supports the guaranteed repair policy of "guaranteed return of seven-day performance failure, guaranteed replacement of 30-day performance failure, guaranteed repair of the whole machine for one year and guaranteed repair of main parts for three years". The purchase invoice is used as a valid voucher and needs to be properly kept. If the above credentials are lost, the production date of the whole machine will be postponed for 90 days as the starting date of guaranteed repair. Offline purchases do not support returns for seven days without reason.

3. Scope and duration of product warranty repair:

explain:

Consumers may call ZWEIS brand service hotline (400-8300-987), login official account or service public number to make consultation, or make an appointment to visit the house when they encounter any problems in the course of using.

3. Non guaranteed repair policy

1. If the product has the following conditions, it belongs to the scope of non guaranteed repair and requires paid services:

The validity period of three guarantees has expired;

Damage caused by failure to use, maintain and keep the product in accordance with the requirements or instructions;

Damage caused by dismantling by repairers not authorized by Huawei;

Without a valid three guarantee certificate and a valid invoice, altering the three guarantee certificate without authorization, or the model of the "three guarantee" certificate is inconsistent with the model of the repaired product;

Damage caused by force majeure;

Failure or damage caused by virus infection, hacker attack or other malicious violations;

Damage caused by using software not authorized by Huawei;

After signing, the screen is damaged, deformed and scratched due to personal installation.

2. Charging standard of remote door-to-door fee:

If the one-way distance between the consumer service address and the nearest Huawei service outlet or Huawei authorized service outlet is less than 15 kilometers, the remote door-to-door fee will be exempted;

For more than 15 kilometers, the one-way transportation fee will be charged at 1 yuan / kilometer. The maximum charge is 200 yuan in Xinjiang, Tibet, Qinghai, Gansu, Ningxia and Inner Mongolia, and 100 yuan in other provinces.

3. Charging standard of non guaranteed repair service fee:

55 inches ＜ main engine ≤ 65 inches

remarks:

Inspection fee: refers to the corresponding labor fee charged to consumers when the service engineer has detected the cause of the fault and can repair it, but the consumer voluntarily proposes not to repair it;

Commissioning cost: refers to the labor cost of the product that does not need to open the shell for maintenance, and the service engineer only adjusts the product through the key or remote control to restore the normal use function of the product;

Accessory replacement fee: refers to the labor fee charged for providing door-to-door replacement service for attached accessory products without failure;

Maintenance fee: refers to the labor fee charged by the service engineer for providing product maintenance services to users, including the sum of product inspection, repair, commissioning, installation and other expenses, as well as the cost of auxiliary materials generated by maintenance;

Maintenance level definition:

Minor repair: replace the audio, internal connecting cable, keys, Bluetooth board, power interface, rear shell and reassemble structural parts;

Medium repair: replace the remote control receiving board, change the main board, replace the power board, replace the camera, etc;

Overhaul: replace the display module and display assembly, replace the light bar, etc.

All the above expenses do not include the cost of spare parts and materials, and the cost of spare parts shall be subject to the price of spare parts published by the company.

4. Warranty period after non guaranteed repair

Warranty period of smart screen products after non guaranteed maintenance: 90 days for non main parts and 180 days for main parts (display screen);

If quality problems occur again during the above warranty period, the maintenance fee will not be charged, but only the maintenance material fee for replacing different components.

4. Return policy

1. Online purchase:

2. Offline physical channel purchase:

• In case of non-human damage or performance failure within 7 days after the receipt of the goods, the consumer can choose to return, exchange or repair. The service provider designated by ZWEIS brand or ZWEIS brand will provide door-to-door service, and return the price of the goods to the payment account corresponding to the order within 7 days from the date of receiving the returned goods.

• The seven day return without reason is valid for the goods sold through online channels, and the return logistics fee arising from the seven day return without reason shall be borne by the buyer.

• For goods purchased through non ZWEIS brand official channels, Huawei or a service provider designated by Huawei shall provide a test report for return within seven days, and the Seller shall be responsible for the return refund by virtue of the test report.

• The packaging boxes of ZWEIS intelligent outdoor audio-visual system and related products shall be retained for at least 30 days after receipt, so as to be used for old machine packaging during return and exchange business. If the user's packing box is lost or damaged, it is necessary to pay for the corresponding packaging parts of Huawei smart screen and related products to ensure the transportation safety of goods.

5. Description of seven day unreasonable return rules

Consumers who buy smart screens through ZWEIS brand self operated e-commerce channels can apply for seven days' return without reason within seven days (including seven days) from the second day of actually receiving the goods, on the premise of ensuring that the goods are in good condition.

Article 1: description of goods in good condition

Goods in good condition means that the goods can maintain the original quality and function, and the goods themselves, accessories, trademarks, etc. are complete. The consumer opens the package of the commodity based on the inspection needs, or makes reasonable debugging to confirm the quality and function of the commodity, which will not affect the integrity of the commodity. If a commodity is used beyond the needs of the inspection and confirmation of the quality and function of the commodity, resulting in a great depreciation of the value of the commodity, it shall be regarded as incomplete.

Article 2: Commodity integrity standard

1. The customer shall ensure that the returned goods and relevant accessories (attachments) (such as product manual, three guarantee card, power cord, remote control) are complete, and maintain the original quality and function, without damage, contamination, scraping anti-counterfeiting, activation (authorization), etc., and without appearance use traces that are difficult to restore to the original state and unreasonable personal data use traces.

2. The outer package of the commodity is an integral part of the commodity and shall be complete without serious damage or contamination when returning. If the outer package is missing, damaged or seriously contaminated, the consumer shall bear the cost of the outer package.

3. The loss or damage of gifts and the loss of invoices will not affect the return of goods. If the gift is damaged or lost, it shall be discounted. If the invoice is lost, the consumer shall bear the corresponding tax, and the expenses shall be deducted from the refund amount of consumer goods.

Article 3: Commodity freight rules

For the goods that the consumer proposes to return for seven days without reason, the logistics cost of goods return shall be borne by the consumer. The specific standards are as follows:

Article 4: it does not meet the situation of returning goods without reason for seven days;

1. Unauthorized maintenance, alteration, destruction or alteration of compulsory product certification marks, indicator labels, machine serial numbers, etc;

2. There are appearance marks that are difficult to restore to the original state, such as scratch and damage on the appearance of the product

6. Other

This policy applies to smart screen products sold in People's Republic of China (except Hongkong, China, Macao and Taiwan, China). Consumers can not use the "Three Guarantees" policy in designated areas outside China's designated areas. In case of any conflict between the provisions of this policy and national or local laws, the law shall prevail.